1- The Power of 5-Star Reviews

A 5-star review isn't just a rating; it's a testament to the quality and care Chris and I pour into every original print and every product we decide to sell. These reviews are more to us than just gold stars; they are an essential element of our business. They speak volumes about the satisfaction of our valued customers and the trust placed in us.

3 - Exceptional Customer Service: Going the Extra Mile

At Carol Nunan - Printmaker, customer service isn't just a department (of two); it's an attitude.

Chris and I believe in going above and beyond to ensure your experience with us doesn’t fall short of your expectations. From personalised recommendations to addressing any concerns, we're here to help.

At Carol Nunan - Printmaker, I take great pride in creating original landscape and seascape prints that feature wildlife sparking joy and bringing the beauty of familiar wild places of Northumbria and Scotland into your life.

Chris and I curate the original prints that we then bring into production for the gift ranges and greeting cards. We are delighted when we get things right as evidenced by our consistent 5-star reviews.

Let us take you on a journey through the heart of our business and why customer reviews mean the world to us.

2 - Customer Satisfaction is The Core of Our Mission

Our journey is rooted in one simple principle: customer satisfaction. We understand that our prints and gift products are not just items; they are cherished memories, tokens of affection, and pieces of art that hold sentimental value. We also try, wherever possible, to be mindful of the environmental impact. We are committed to delivering high-quality original prints, well curated gift products and excellent customer service.

4 - Addressing Rare Issues: A Commitment to Resolution

We're human! Sometimes, despite our best efforts, hiccups occur. When they do, we take them seriously. Chris, my customer service department, is always ready to resolve any issues promptly and professionally. Your satisfaction is our top priority. We believe every problem is an opportunity to show you how much we value your trust.

5 - The Importance of Your Voice: Reviews Shape Our Story

As I said already, customer reviews are the lifeblood of any online business. They help guide potential customers to make informed decisions. The impact of reviews goes far beyond the digital realm; they not only help build our business reputation but they assist in increasing my website visibility. When you take the time to leave a review, you're not just giving us stars; you're helping us build our small business by reaching more people.

Squarespace doesn’t allow us to reply to your reviews but that doesn’t mean they go unnoticed. Google on the other hand does allow me to reply and express my appreciation. In fact Google rewards me when I interact with my customers by further increasing my website visibility. Whichever way you choose to show your satisfaction, Chris and I appreciate every single review. We are really grateful when our customers go the extra mile by posting on both the website and on Google.

A new customer, Linda Bell, posted these two reviews:

I had the good fortune to visit Carol's studio during a summer visit to Rothesay. Her work is beautiful - so evocative of some of my favourite places and scenes - and it was such a pleasure to hear her talk about it. I bought some lovely cards on that occasion, and have since made an online purchase of some of her prints. It was an easy, straightforward transaction, the only tricky part being deciding which prints to choose! (on Google)

Carol's lovely prints were delivered in good time, well-wrapped. I found her website very easy to navigate - the only difficult thing was deciding which prints to choose from the beautiful selection! They are going to make much-appreciated gifts for lucky family members. Thank you, Carol. (and on Squarespace)

6 - So Let Your Voice be Heard

We ask all our customers to share their experiences through reviews. If you've had a positive experience with us, please share your thoughts. If you haven’t had a positive experience we simply ask you to give us a chance to put things right first!

If you are ready to explore my world of original prints and gift products, take a look at the various options from my home page. If you've already had a good experience ordering from us, please leave a review on the website via the link that was emailed to you after you received your order. Squarespace give you 120 days to do so. After which time the link becomes defunct.

Alternatively, (or as well as your website review) you can go to Google listings and leave a review there. Your words are very much appreciated. They do help the business enormously, not only to help others decide whether to make a purchase but because Google loves it. Reviews can make a vast difference to my website ranking so more people find me in searches.

Thank you for your support and for being a cherished part of our creative community of regular customers!