Terms & Conditions

Dispatch and Delivery Information:

  • Greetings Cards:

    • Dispatched within 3 working days via Royal Mail 2nd class.

  • Giclee Prints - From Stock:

    • Aim to dispatch within 5 working days.

    • Tracking provided, with email notification.

    • Delivery typically in 3 working days.

  • Giclee Prints - Special Orders:

    • Aim to dispatch within 10 working days.

    • Tracking provided, with email notification.

    • Delivery typically in 3 working days.

  • Originals and Framed Works:

    • Framed pieces, based on size, may need special courier.

    • Click & Collect option for local residents.

    • Specialist art courier can be arranged upon request. Contact for coordination.

    Returns & Refunds

  • I want you to be happy with your new artwork. If it arrives damaged, let me know immediately.

  • You can return it in the original packaging with a label I'll email you.

  • Drop it off at a nearby collection point or have the courier pick it up for free.

  • For damaged giclée prints, I'll send you a replacement.

  • Unique originals can't be replaced, so choose an alternative or ask for a refund.

  • If the print doesn't meet your expectations, inform me within 28 days. I'll send a label for a free return. Your refund will be processed to your Paypal or card within 5 to 30 working days.

Trade Clients

If you are a trade client and/or are interested in commissioning my services for creation of a specific line of items to be sold by you, please contact me separately for the wholesale prices and special trade terms and conditions.  This does not affect your rights.

Website

  • I strive for accurate information on the website but cannot be held responsible for any loss due to errors, except for cases of negligence leading to death or injury.

  • I aim to depict product details precisely in photos.

  • Handmade items are sold as such for their top quality.

  • New work is added regularly, with each original print being a unique edition.

  • Once sold out, prints are available as giclée prints. Limited edition prints may be reordered at a bespoke size or the size stated on the product page.

  • Each limited edition is capped at 20. When a limited edition sells out, it is no longer offered.

  • I may change products without prior notice.

  • These terms may be updated without notice, with changes taking effect immediately upon posting.

  • As part of those terms and conditions, please see my detailed policy on purchase, cancellation, exchange, damages, returns and refund.

  • If you shop at this site, it is assumed you have read and accepted my terms and conditions and any changes clearly written here.

  • Your statutory rights are not affected.

Product Descriptions

  • The description and specification of products in the website is only approximate. We reserve the right to make changes, which do not materially affect the quality or performance of those products.

  • We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

Privacy Policy:

  • We value your privacy and protect your personal information according to relevant laws.

  • PayPal handles payments securely. Your details stay confidential on safe servers and are only used for order processing.

  • We do not share your information with third parties.

  • Subscribed to my newsletter? You may receive shop offers and updates, but can opt out anytime.

  • Your email is never given or sold to others, unless required by law enforcement.

  • My site uses session cookies for the shopping basket, which don't store data. Registering/ordering encrypts your data using SSL for security.

FULL REFUND ON WORKSHOPS APPLIES WHEN:

  • The tutor is ill

  • Hazardous travel conditions (e.g. snow and ice)

  • The course does not attract enough students.

  • Any unforeseen circumstances (e.g. accident) that affect you or the tutor.

IF YOU CANCEL:

  • Within 24 hours of booking your fee will be refunded

  • Within four weeks or more before the course starts, an equivalent transfer to another course within the same term or 50% refund.

  • Within four weeks or less before the course starts, a refund or equivalent transfer is discretionary.

    • If I can fill your place less your fee minus £40 cost of processing your booking, or the option to transfer to another workshop within that term.

    • If I can’t fill your place there is no refund.

WAITING LIST

If you wish to be added to the waiting list once a course is sold out, please email me. You will be contacted if a place becomes available.

PAYMENT CONFIRMATION

Please accept your Paypal confirmation email as your receipt.

STAGED PAYMENTS

You can pay in two separate instalments by cheque, credit card or BACS. Please email me.

BOOKING CONFIRMATION AND OTHER DETAILS

Once your booking is confirmed I will need the following details from you:

  1. Contact phone number

  2. An emergency name and phone number

  3. Health/allergy issues or disability needs that affect the health & safety of yourself and others during the course including the food provided.

Cancellation Insurance

I strongly recommend you take out cancellation insurance if you are booking transport and accommodation to attend the workshop.

I make every effort to ensure a course goes ahead even with low enrolments. In this case I take a decision two weeks before a course is due to run, (four weeks if I know someone is coming a long distance). However, I cannot take responsibility for cancellations due to unseen circumstances. 

Materials

  • Generally speaking all materials for a workshop are included in the price unless otherwise stated.

  • I may occasionally suggest items that it would be useful to bring if you have them at home.

Supported Sessions

  • Materials such as paper, card and lino/vinyl are not included in supported sessions.

  • Inks and other difficult to measure consumables such as PVA, and cleaning products are.

  • You can also purchase additional materials to take home at the end of a course or supported session. Please ask to see the price list.

ACCESSIBILITY

  • My aim is to be as accessible to everyone who wants to attend a workshop as is feasible and practicable.

  • It is your responsibility and extremely important to inform me if you have some form of physical disability that needs to be taken into consideration from a fire safety or emergency exit perspective in order that I can carry out a risk assessment and make appropriate provision.

  • Please let me know also, if you have any health issues or allergies that may be affected by exposure to the materials used in a workshop.

Questions/Anything else

I would love to hear from you with your feedback (good or bad!) so do feel free to email me at carol@carolnunan.co.uk or call me and you can talk to someone human.

Thank you

The 1999 law about third parties' rights doesn't apply. Our contracts follow English law. English Courts handle any disputes.